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WD My Passport (USB) and Laptop-internal (SATA) Western Digital HDD

Most often serviced WD hard drives for laptop computers and external USB-HDD we fix and recover in Data Lab 247

The digital world of hard drives consists of a а wide variety of different WD products. The digital world of hard drives consists of a а wide variety of different WD products. To support all variety of these models (that basically manufactured in limited quantities), the drive repair lab has to collect and catalogue every model from every new or old WD drive family. The stock of spare parts for clean room repairs includes thousands of items that wait for the moment when the failed drive comes to the lab for data recovery. Most frequently requested for drive repair and data recovery 2.5″ WD hard drives are listed below.

Most often serviced WD drives we fix and recover in Data Lab 247

WD My Passport WD10JMVW-11S5XS0 1000 Gb

Description: 2.5″ Hard Drive
Family: WD My Passport
Capacity: 1000 GB
Part Number/Code WDBBEP0010BSL
Model: WD10JMVW-11S5XS0
2.5 inch disks; USB3.0 port; hardware encryption
WDBBEP0010BSL-NESN Silver‎

Most WD My Passport external hard drives we received in the lab require fine mechanics repairing in the specialized for this purpose clean-environment room, even they may have no obvious signs of mechanical malfunctioning. Be alert: even the badly damaged WD heads are clicking very quietly, but surely they do grind the disks while spinning.

WD My Passport WD20NMVW 2000 Gb

Description: 2.5″ External Drive
Family: WD My Passport
Capacity: 2000 GB
Part Number/Code WD20NMVW>
2.5-inch disk platters; USB3 on PCB interface; 5400RPM, 8MB Cache(Buffer Size 8192 KB); 8 Heads/ 4 disks system; Buffer-Host Max. Rate 400 MB/seconds; Dimension 111mm x 82mm x 21mm, with a weight of eight ounces; Marvel Shrek family
Internal drives: WD Green WD20NMVW-11AV3S0, WD20NMVW-11AV3S2, WD20NMVW-11AV3S4 (PCB 1961), or WD20NMVW-11W68S0 (PCB 1801); Model numbers on the external Passport series body may very (e.g. WDBY8L0020BBK)

For the best data integrity result, please avoid any attempts to power up the failed device, because upon the powering it up the faulty internal moving parts touch the platters and erase (scratch) the thin magnetic layer with your digital files.

WD My Passport Ultra WD30NMVW 3000 Gb

Description: 2.5″ Hard Drive
Family: WD My Passport Ultra
Capacity: 3000 GB
Part Number/Code WD30NMVW>
2.5 inch disks; USB3.0 port; 2015 Product of Malaysia
Internal drives 3.0TB WD Blue MDL: WD30NMVW-11C3NS2, MDL: WD30NMVW-11C3NS4 with USB3.0 port on PCB Revision: 2060-800041-000 REV P1

How to avoid the most common data recovery pitfall:
1) Stay away from any DIY repair attempts.
2) Contact the drive recovery specialist directly, because in some instances there will be impossible to do anything with the drive after it was serviced at a local computer repair shop or customer service department in some electronics store. Although their computer specialists are very good in computer repair, they may unwillingly ruin your drive in their computer tests. Many hard drives were rendered to unrecoverable state as a consequence of the computer test that required connecting and powering the faulty HDD.

We guarantee quality in every data recovery case we work with. Regardless PC or Apple, Windows or MAC, encrypted or virtual, broken or burned, dropped or water damaged.

Hard Drives we Recovered

Damaged WD Passport Essential SE external from Simon N., Springfield Illinois, United States

Some water got on the laptop surface, even though I tried to wipe it off fast, I think it got inside and broke the hard drive. The laptop isn't recognized the drive, tried it in the different laptops, and portable casing - the result the same - black screen! There were no attempt to recover drive other than I mentioned, I did not open the drive neither took it somewhere, as I was afraid that it could make worse, giving how sensitive hard disks are. The hard drive has been partitioned into two equal parts (C & D) each, but it's far from being full, maybe 30-40gb altogether. All data is extremely important.

I couldn't tell a difference from my new clone hard drive and the broken one. It works so well, the system booting without errors and it shows as nothing happened before. It's the same partitions and files and everything is so peachy. It was very nice to do business with you; your efforts are highly appreciated.

Dropped WD Scorpio Blue laptop from Glenn Z., Wichita Kansas, United States

Drive appears as not spinning. There were no warnings before the failure. A friend of mine knows a little about computers, so he had a look and told me that drive was busted. We did not do anything and yes, it's got all the original parts on. No partitions. It was running under Windows on Fujitsu laptop and it's pretty much full, as I was thinking to upgrade it to the bigger size. Ironically, it failed. If I could have a clone of this drive on another but bigger - that'd be perfect.

I appreciate your support in my situation. The drive-clone is booting fine and all looks just fine.

Broken WD Scorpio Black laptop from Donald E., Victoria, British Columbia, Canada

I heard of you from a friend and trust that you're reliable data recovery and is able to help me with this disk from HP Pavilion laptop computer. Just before its complete crash, the drive was hardly recognized by system, I even could see few folders, but couldn't access any of it. The deadline is coming my way and I'd like to get this done ASAP or sooner. Let me know what else you need to put this job into express line. The emergency rate was selected for the order, but I thought to give you a bigger picture, why this is a rush.

My mind at rest at last. Finally it's not spinning uncontrolled. You made me a sane person! Thank you very much for all your work in recovering my data. The way you work is perfectly impressive, and I'm still puzzled: how you handle that much pressure from customers with a massive mental meltdown, as myself? it's just the thought of 'what if?' couldn't keep me calm. Thank God it's over and it was a hard lesson to learn of backing up the work. Good luck!